Will my order arrive by Christmas?
As of 11/21, all books are stuck on a container ship floating off the coast of California. I’ve been informed by my freight forwarder that Goodnight Chairlift and A-B-Skis will not be delivered to me until 12/17 - 12/31. While I should be able to ship all of your orders within 48 hours of receiving the books, I do NOT think that delivery before Christmas is very likely. It is possible your orders will ship by 12/19, but more probable that they won’t ship until early JANUARY. Short answer: unfortunately it isn’t likely that you will receive your order by Christmas.
Last updated: November 21, 2021 19:57
Current Estimated Shipping Date: January 2022
Unfortunately the widely-talked about supply chain bottleneck at the Port of L.A. has severely delayed the delivery of my books. While the container ship carrying Goodnight Chairlift arrived at the port on 10/24, I’ve been informed that it will not berth until 12/5, and that the pallets will not reach me until sometime between 12/17-12/31. I should be able to ship your order within 48 hours of receiving the books, but as you can see, delivery before Christmas—or even the New Year—does not look likely. I am sincerely sorry for the delay and doing everything I can to expedite the process and navigate this supply chain crisis.Last Updated At: 11/21/21 | See Kickstarter Update
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.